Logistics

Second IT picks up your IT hardware directly from you with its own security logistics and brings it to the certified location in Schwäbisch Hall without any intermediate storage. After your request, we discuss the date, quantity, and special requirements of the loading point with you and plan the transport individually. Our trained logistics team loads the equipment, the vehicle is securely sealed, and drives directly to us. There, the recording begins in the warehouse, and every step is documented. Our team coordinates pick-ups under pickup@second-it.de or +49 791 954000-10. You can receive the offer for the purchase of your equipment in average 48 hours in advance.

During transport, four measures protect your devices: tamper-proof locking, real-time GPS tracking, direct travel without intermediate storage, and transport insurance for all IT devices. The locks make any unauthorized access visible, the GPS tracking enables quick intervention in the event of irregularities. Because the cargo is not moved around, typical risk points such as transshipment warehouses are eliminated. Additionally, every process step, from pickup to arrival, is documented in accordance with GDPR, which makes subsequent audit checks easier. The data is deleted after arrival at the secure location; read about how this works below. Data deletion.

Yes, in addition to pickup, there are three ways to ship yourself. For smartphones and tablets, Second IT provides shockproof packaging. PELI Cases Ready: They are delivered by DHL; they contain two high-security seals in accordance with ISO 17712 and may weigh a maximum of 31 kg including contents. For larger quantities, there are lockable Trolley with a carrying capacity of up to 750 kg, which is delivered and picked up by freight forwarder. Send individual old devices by DHL Returns. With the PELI Case and Roll Cart, you can list the devices in a content overview and have the delivery confirmed in a handover protocol.

Yes, Second IT offers logistics solutions throughout Europe, for both pick-up and delivery. The same safety standards apply in each country as in Germany: tracking, GPS monitoring, direct transport, and complete documentation. For international customers, we flexibly coordinate appointments, packaging, and pick-ups, even in the event of short-notice changes or additional pick-ups. For self-shipping via the PELI Case, the DHL Returns portal is available for Germany and Austria. The devices are delivered to our certified location in Schwäbisch Hall, ensuring that data deletion and proofing are carried out using the same procedures regardless of the pickup location.

Second IT’s logistics are designed to minimize emissions: We use emission-friendly vehicles, plan routes optimistically, and use reusable packaging systems instead of single-use materials. We ship package shipments carbon neutrally thanks to DHL GoGreen, the emissions generated during transport are offset through climate protection projects. PELI Cases and Roll-on Roll-off units for self-assembly are also reusable solutions. In addition, where possible, we use paperless document management. For your sustainability reporting, this means that the very process of transporting your old equipment to us is organized in a resource-saving manner. Further measures can be found here. Sustainability.